To help you clearly understand the various fees incurred during the shopping process, the following is a brief explanation of the mall’s common fees:
I. Main Fee Composition
Product Fee
This refers to the marked price of the product. Bulk purchase discounts are available for some products—generally, the higher the order amount, the greater the discount. Specific details shall be subject to the product detail page.
Shipping Fee
Calculated based on the product’s weight, volume, delivery address, and logistics method. For cross-border orders, international transportation costs are also taken into account. During some promotional events, free shipping may be offered when the order amount reaches a certain threshold.
Tax Fee
Domestic Orders: May involve value-added tax (VAT), which is already included in the product price.
Cross-Border Orders: Import duties, consumption taxes, etc., are required. The tax amount will be displayed separately on the checkout page and borne by the user.
Other Fees
Including insurance fees (optional, used to ensure the safety of the product during transportation) and special packaging fees (for fragile items, etc.). These fees are relatively low, and users can choose whether to pay them independently.
II. Fee Inquiry and Query Handling
Detailed fee breakdowns can be viewed on the order checkout page and order detail page, where all fees are clearly listed.
If you have questions about fees, please contact customer service and provide your order information. Customer service will explain the fee composition to you in detail.
For other fee-related questions, please feel free to consult the mall’s customer service.
