To help you keep track of your order's delivery status in real time, our mall provides multiple delivery tracking methods, as detailed below:
I. Tracking Methods
Order Center Tracking
After logging into the mall, go to "My Orders", find the corresponding order, and click "View Logistics" to check real-time delivery information. This includes the current location, shipping milestones (such as "Collected", "In Customs Clearance", "Out for Delivery") and estimated delivery time.
Logistics Tracking Number Search
Once your order is shipped, the system will generate a logistics tracking number (available on the order details page). You can copy this number and enter it on the official website or APP of the corresponding logistics company to track the order. Major domestic and international logistics companies are supported (e.g., DHL, FedEx, SF Express, etc.).
Notification Alerts
When the delivery status is updated (e.g., "Started Delivery", "Delivered"), the system will automatically send notifications via SMS or in-mall messages, eliminating the need for you to track actively.
II. Explanation of Tracking Content
Domestic Segment
Displays the shipping route after the order is dispatched from the warehouse and the signature records at each logistics station.
Cross-Border Segment
Includes customs clearance progress (e.g., "Under Customs Inspection", "Released") and international shipping milestones.
Final Delivery Segment
Displays the delivery person's information, contact details, and estimated delivery time window.
III. Handling of Common Issues
Information Delay
Logistics information is usually delayed by 1-3 hours. If there is no update for a long time, you can contact the mall's customer service or the logistics company for verification.
Abnormal Status
If the status shows "Delivery Failed" or "Address Unclear", please check if the delivery address is correct, or contact the delivery person to reschedule the delivery time.
For any other questions, you can consult the mall's customer service for assistance.
