The installment payment service provides users with flexible fund planning options, and is particularly suitable for reducing the pressure of one-time payment when purchasing high-value cross-border products. Below is a detailed introduction to the application requirements, process, and relevant rules of installment payment:
I. Scope of Application for Installment Payment
Eligible User Types
Individual consumers (B2C): Must complete the mall’s real-name authentication and have a credit score that meets the platform’s requirements (no bad payment records).
Corporate clients (B2B): Must pass corporate qualification verification and have stable transaction records on the mall (cumulative order amount of no less than USD 5,000 in the past 3 months).
Eligible Products and Orders
Orders with a single transaction amount of no less than USD 500 (some cooperative financial institutions support installments starting from USD 300).
Covers durable goods such as 3C digital products, home appliances, and luxury goods; short-term use products such as food and consumables are not supported temporarily.
Inapplicable Scenarios
Pre-ordered products, customized products, and products requiring special customs clearance.
Orders where the actual payment amount (after deducting coupons and points) is lower than the installment threshold.
Orders to some high-risk countries/regions (subject to the display on the checkout page).
II. Supported Installment Payment Methods
Credit Card Installment
Supports international credit cards such as Visa, Mastercard, and UnionPay. The installment service is provided by the issuing bank. Common installment terms are 3, 6, and 12 months, and some banks support 24-month installments.
Platform-Cooperative Installment
An installment service launched in cooperation with third-party financial institutions. No credit card is required—applications can be made through platform credit evaluation. It supports 3-12 month installments, with specific terms subject to system display.
Corporate Public Installment (Exclusive to B2B)
For large-value orders of corporate clients, 3-6 month corporate public installments can be applied for. Materials such as the corporate business license and financial statements must be provided, and an installment agreement will be signed after approval.
III. Installment Payment Application Process
1. Select an Installment Method
On the order checkout page, check "Installment Payment". The system will display the supported installment methods and terms. Select a suitable plan (e.g., "Credit Card Installment - 6 Months").
2. Submit Application and Undergo Review
Individual users: Fill in credit card information (for credit card installment) or complete platform credit authorization (for cooperative installment). The system conducts real-time review, and results are usually available within 1-3 minutes.
Corporate users: Upload relevant qualification documents and submit the installment application. The review cycle is 1-3 business days, and results will be notified via corporate account messages.
3. Confirm the Installment Plan
After approval, the page will display the monthly repayment amount, handling fee rate, and total cost. After confirmation, click "Confirm Installment and Pay Down Payment" (some plans require payment of the first installment and handling fees).
4. Complete Payment and Activate the Order
Individual users: Follow the prompts to pay the down payment. After successful payment, the order status will be updated to "Paid (Installment)", and the merchant will arrange shipment.
Corporate users: After signing the installment agreement, pay the down payment (usually 30% of the total amount). Once the agreement takes effect, the order enters the shipment process.
5. Repay in Installments
Before the monthly repayment date, the system will send a repayment reminder via SMS or message.
Individual users can make automatic deductions through a bound bank card or manual repayment; corporate users must repay via corporate account transfer as agreed in the agreement.
IV. Explanation of Installment Payment Fees
Calculation of Handling Fees
Credit card installment: The handling fee rate is usually 0.5%-1.5% per month. It can be paid in a lump sum or in installments, subject to the regulations of the issuing bank.
Platform-cooperative installment: The comprehensive rate is 0.6%-1.8% per month, including interest and service fees. The total cost is clearly displayed during the installment application.
Overdue Fees
If repayment is not made on time, a late fee of 0.05% of the overdue amount will be charged per day (variances may exist among different institutions). This will also affect the personal or corporate credit record. If overdue for more than 30 days, the mall has the right to suspend the user’s access to the installment service.
Early Repayment
Early settlement of the remaining amount is supported. For some installment plans, unincurred handling fees can be waived—specific details need to be confirmed by contacting the installment service provider.
V. Precautions
Impact on Credit
Installment payment records will be synced to personal or corporate credit reports. Overdue repayments may affect future credit services (e.g., loan applications, credit card applications).
Handling of Order Changes
Cancellation of installment orders: Incurred handling fees must be settled first, and the remaining amount will be returned via the original channel. The refund cycle is 3-7 business days.
Return and refund: The installment agreement must be terminated first. Repaid amounts will be returned after deducting handling fees, and no further repayment will be required for unpaid amounts.
Information Security
Bank card information, corporate qualifications, and other data submitted during the installment application are protected by encryption technology. The mall and cooperative institutions commit to not disclosing user information.
For any questions related to installments, you can check frequently asked questions in the "Help Center" or contact customer service for one-on-one consultation. We will assist you in completing the installment process smoothly.
