To ensure the smooth progress of your transactions on this B2B2C cross-border mall, we provide secure and convenient online payment services. Below is a detailed introduction to the payment methods, processes, and relevant precautions:
I. Supported Payment Methods
Domestic Mainstream Payments
WeChat Pay: Supports WeChat accounts bound to domestic bank cards. Payments can be completed directly via WeChat Balance or bank cards, with real-time fund arrival.
Alipay: Supports payments via Alipay Balance, bound debit cards, and credit cards. Some users are eligible for Huabei Installment services (subject to on-page display).
International Payment Methods
PayPal: A well-known international third-party payment platform. After binding an international bank card, payments can be completed quickly, providing additional security for cross-border transactions.
Corporate Public Payment (for B2B Orders)
Corporate customers can choose public transfer. After an order is generated, the system will provide the mall’s corporate account information. When making the transfer, the order number must be noted. The system will automatically confirm the payment once the funds arrive.
Corporate commonly used payment tools such as bank acceptance bills are supported; please communicate with the mall’s customer service in advance to confirm the process.
II. Online Payment Process
1. Submit the Order
After selecting products on the mall and confirming the order information (delivery address, shipping method, etc.), click "Submit Order".
2. Select a Payment Method
Enter the payment page and choose a suitable payment method based on your situation. If there are available coupons or points, you can check to use them in this step, and the system will automatically deduct the corresponding amount.
3. Complete the Payment
For Personal Payment Methods (e.g., WeChat Pay, Alipay, International Credit Card): Follow the on-page prompts to redirect to the corresponding payment platform, enter the payment password, verification code, and other information, then confirm the payment.
For Corporate Public Payment: Record the mall’s corporate account information, complete the transfer via corporate online banking or at a bank counter, and upload the transfer voucher on the order page after the transfer.
4. Payment Confirmation
Personal payments usually arrive in real time. After successful payment, the order status will be immediately updated to "Paid".
Public transfers generally take 1–3 business days for funds to arrive. The system will automatically update the order status once the funds are received. If the payment is not confirmed beyond the time limit, you can contact customer service and provide the transfer voucher for verification.
III. Payment Security Guarantee
The mall adopts internationally advanced encryption technology to ensure the secure transmission of users’ payment information (such as bank card numbers and passwords) and prevent information leakage.
All payment operations are completed in the secure environment of banks or third-party payment platforms. The mall does not store users’ complete payment information.
The system monitors abnormal transactions in real time (e.g., payment via login from an unusual location, frequent high-value payments). If risks are detected, verification will be conducted via SMS or phone call to ensure the security of account funds.
Multiple verification methods are supported, including payment password, SMS verification code, fingerprint payment, and facial recognition. Users can enable these methods as needed to enhance account security.
IV. Handling of Payment-Related Issues
Payment Failure
If a payment failure is displayed, first check whether the account balance is sufficient, whether the bank card is expired or frozen, and whether the network is stable.
If the payment still fails after multiple attempts, you can switch to another payment method or contact the payment platform’s customer service to inquire about the reason. Orders will retain a payment validity period (usually 24 hours) and will be automatically canceled if payment is not completed within the period.
Duplicate Payment
The system will automatically detect orders with duplicate payments. The excess funds will be returned via the original payment channel within 1–3 business days. If you do not receive the refund, you can contact the mall’s customer service and provide the payment voucher for assistance.
Abnormal Order Status After Payment
If the order status is not updated after successful payment, there is no need to repeat the payment. You can wait 10–30 minutes and then refresh the page. If the status is not updated for a long time, contact customer service for verification and handling.
Refund Arrival Time
Refunds resulting from order cancellation, returns, etc., will be returned via the original payment channel. For personal payment methods, refunds usually arrive within 1–7 business days; for corporate public transfer refunds, it takes 3–5 business days. The specific time is subject to the processing time of the payment platform and the bank.
V. Precautions
When making a payment, carefully check the order amount, delivery information, etc., to ensure accuracy and avoid transaction issues caused by incorrect information.
International payments may incur currency conversion fees, which are charged by the issuing bank. For specific fees, please consult the issuing bank.
Different payment methods may have different payment limits. If the limit is exceeded, you can split the payment into multiple orders or switch to another payment method.
Complete the payment within the payment validity period specified for the order. Orders will be automatically canceled if payment is not completed within the period. If you still need to purchase the product, you must place a new order.
For any other payment-related questions, please feel free to contact the mall’s customer service at any time. We will provide you with professional assistance.
