Corporate Transfer is a cross-border payment method designed for corporate clients (B2B) and individual clients with corporate payment needs. It is suitable for large-value orders or transaction scenarios requiring financial compliance vouchers. Below is a detailed introduction to the operation process and relevant rules of Corporate Transfer:
I. Scope of Application for Corporate Transfer
Supported Order Types
Large-value orders for corporate procurement (single transaction amount is usually no less than USD 1,000, with no upper limit);
Cross-border trade orders requiring special VAT invoices or proforma invoices;
Centralized procurement orders from government agencies and public institutions.
Inapplicable Scenarios
Small-value personal consumption orders (online payment is recommended due to the complex process of Corporate Transfer);
Orders requiring real-time payment confirmation, such as flash sales and limited-time purchases;
Some urgent orders with extremely high payment timeliness requirements (e.g., funds must arrive within 24 hours).
II. Operation Process of Corporate Transfer
1. Generate an Order and Select a Payment Method
Corporate clients log in to their corporate accounts on the mall, select products, submit the order, and choose "Corporate Transfer" as the payment method. The system will generate a payment notice containing the order number.
2. Obtain Recipient Account Information
The payment notice will clearly indicate the mall’s corporate recipient account information, including:
Account name (must be consistent with the mall’s registered entity);
Depository bank and bank code (SWIFT CODE or domestic inter-bank code);
Recipient account number and currency (supports major settlement currencies such as USD, EUR, and CNY).
3. Initiate Corporate Transfer
The enterprise processes the transfer through online banking or at a bank counter. The transfer amount must be exactly the same as the order amount (including taxes and shipping fees);
The order number (e.g., "ORD2023XXXXXX") must be filled in the transfer remarks column. For cross-border transfers, "Cross-border Trade Payment" must also be indicated.
4. Upload Transfer Voucher
After completing the transfer, find the corresponding order in "My Orders" on the mall and click "Upload Transfer Voucher";
Upload the bank-issued transfer receipt (which must clearly show the transfer amount, date, recipient account, and remarks) and submit it for review.
5. Confirm Fund Arrival and Activate the Order
Domestic corporate transfers usually arrive within 1–2 business days; cross-border corporate transfers take 3–7 business days (affected by bank clearing and exchange rates);
After the mall’s financial department verifies that the fund arrival information matches the order, the order status will be updated to "Paid" and shipment will be arranged.
III. Precautions for Corporate Transfer
Requirements for Information Accuracy
The recipient account information (name, account number, bank) during the transfer must be exactly consistent with that in the payment notice. If incorrect information leads to refund or fund freezing, the payer shall bear the responsibility, and handling fee losses may occur;
The order number must be filled in the remarks column; otherwise, the fund arrival may fail to be matched, delaying order processing.
Fee Description
Bank handling fees incurred from the transfer (including intermediary bank fees for cross-border transfers) shall be borne by the payer and must be paid additionally during the transfer;
If the order is canceled due to reasons attributable to the payer, the received funds will be returned to the original account after deducting the bank’s refund handling fee.
Vouchers and Invoices
After the transfer arrives, the mall will issue an electronic invoice within 3 business days (corporate clients can apply for a paper invoice). The invoice amount shall be consistent with the actual payment amount;
Bank transfer receipts, payment notices, and invoices can be used as vouchers for financial reimbursement and compliance audits.
IV. Handling of Common Issues
Funds Not Arriving for a Long Time After Transfer
First, check the transfer status through the enterprise’s online banking to confirm whether the funds have been "remitted";
If the status shows "Remitted" but the mall has not confirmed it, contact customer service and provide the transfer receipt for manual verification by the financial department;
For cross-border transfers that have not arrived after 7 business days, a bank inquiry letter must be provided, and the mall will assist in verifying with the recipient bank.
Transfer Amount Inconsistent with Order Amount
Insufficient amount: Make up the difference and upload a new transfer voucher. The same order number must be filled in the remarks of both transfers;
Excess amount: The excess part will be returned to the original account via the original channel within 15 business days after the order is completed. The handling fee incurred from the refund shall be borne by the payer.
Refund Handling After Order Cancellation
Cancellation of an unshipped order: The refund will be returned to the original corporate account within 3–5 business days after the cancellation is confirmed;
Cancellation of a shipped order: The product return process must be completed first, and the refund will be processed after the merchant confirms receipt of the returned product. The refund cycle will be extended by 3–5 business days.
For any other questions, corporate clients can contact their dedicated account managers, and individual clients can consult the mall’s customer service. We will provide one-on-one transfer guidance services.
