Related to Merchant Onboarding & Cooperation
What qualification requirements must an enterprise meet to onboard your platform?
Requirements for onboarding vary by industry. Generally, enterprises need to provide a business license, industry-specific permits (e.g., a food operation permit for food-related businesses), both sides of the legal representative’s ID card, and bank account information. Some special industries may require additional qualification documents; please refer to the detailed list on the onboarding page for specifics.
How long does the onboarding review take? Will I be notified if the review fails?
After submitting the onboarding application, the platform will complete the review within 3–5 business days. You will be notified of the review result via SMS and platform messages. If the review fails, the specific reason will be clearly stated, and you may revise your application based on the reason and resubmit it.
What fees does the platform charge to onboarded merchants? What are the fee standards?
The platform charges a certain onboarding service fee and transaction commission. The onboarding service fee is determined by the enterprise’s scale and industry type, while the transaction commission is charged as a percentage of sales revenue, varying by product category. For specific standards, please refer to the platform’s Merchant Fee Statement.
Related to Consumer Shopping
After purchasing a product on the platform, how can I check the order’s logistics information?
Log in to your personal account, navigate to the "My Orders" page, find the corresponding order, and click "Logistics Information" to view details. If the logistics information is not updated, the merchant may not have shipped the item yet or the logistics data may not have been synchronized. You can contact the merchant for inquiries.
If the received product does not match the description, how can I apply for a return or exchange?
Within 7 days of receipt, you can apply for a return or exchange in "My Orders" and upload evidence (e.g., photos, videos) showing the discrepancy between the product and its description. The merchant will respond within 24 hours. After the application is approved, you can return the product as instructed. Once the merchant receives and verifies the product, they will process your refund or exchange.
What payment methods does the platform support? What should I do if I encounter issues during payment?
The platform supports multiple payment methods, including WeChat Pay, Alipay, and bank card payment. If you encounter issues such as payment freezes or failure during payment, first check your network connection. If the network is stable, try reprocessing the payment. If the problem persists after multiple attempts, contact platform customer service with your order number and payment screenshot, and the customer service team will assist in resolving the issue.
Related to Platform Functions & Services
How can I search for the products or merchants I need on the platform?
You can enter the product name, merchant name, or relevant keywords in the search bar on the platform’s homepage to search. You can also use the category navigation to filter by product category, region, or other criteria to quickly find what you need.
What guarantees does the platform provide for after-sales services?
The platform commits to supervising the quality of products sold by onboarded merchants. If a consumer purchases counterfeit or shoddy products, they will be entitled to a "10x compensation for counterfeits" after verification. Additionally, the platform has a dedicated team for handling after-sales disputes. If a consumer has a dispute with a merchant, they can apply to the platform for mediation.
How can I contact platform customer service? What are the customer service hours?
You can click the "Contact Customer Service" button on the platform’s homepage to consult with online customer service, or call the customer service hotline [note: insert hotline number here if available]. Customer service hours are 9:00–21:00 (Monday to Sunday), with appropriate on-duty arrangements during holidays.
Related to Account & Security
How can I retrieve my account password if I forget it?
Click "Forgot Password" on the login page, enter the mobile number or email address bound to your account during registration, obtain the verification code, and follow the prompts to set a new password.
How can I modify the mobile number or email address bound to my account?
After logging in to your account, navigate to the "Personal Center – Account Security" page to apply for modifying the bound mobile number or email address. Identity verification is required for modification, and the change can be completed once verification is successful.
What should I do if I detect unusual login activity on my account?
If you detect unusual login activity, immediately reset your password and enable the login protection feature on the "Account Security" page. At the same time, contact customer service to report the situation; the customer service team will conduct a security check on your account and take corresponding protective measures.
