As a traditional and reliable payment method, post office remittance provides a cross-border transaction settlement channel for users who find it inconvenient to use online payment. Below is a detailed introduction to the applicable scenarios, operation process, and relevant rules of post office remittance:
I. Scope of Application for Post Office Remittance
Supported Order Types
Small-value cross-border orders for individual consumers (B2C): Usually, the single transaction amount does not exceed USD 5,000, subject to the postal regulations of the target country.
B2B corporate procurement: Some small and medium-sized merchants that have established cooperation with the mall can use post office remittance. They need to confirm the quota and process with customer service in advance.
Covered Regions
Post office remittance services are available in most countries and regions around the world. For specific details, you can consult the local post office or check the region list on the mall’s "Payment Methods" page.
Inapplicable Scenarios
Urgent orders: The long fund arrival cycle of post office remittance may affect the shipment timeliness.
Orders for time-sensitive activities: Such as flash sales and limited-time purchases that require real-time payment.
Some high-value products: Such as luxury goods and precision instruments, which do not support post office remittance due to fund security requirements.
II. Operation Process of Post Office Remittance
1. Generate an Order
After selecting products on the mall and confirming the order information (delivery address, product details, etc.), submit the order and select "Post Office Remittance" as the payment method. The system will generate a unique remittance identification code (which should be kept properly).
2. Process the Remittance
Bring your ID card (for individual users) or corporate business license (for corporate users) to the local post office, and fill out a remittance form. You must accurately fill in the following information:
Recipient information (postal remittance account name, address, and postal code provided by the mall);
Remittance amount (must be consistent with the order amount, and the currency shall be the same as the order settlement currency);
Fill in the order number and remittance identification code in the remarks column (to facilitate the mall’s fund arrival verification).
Pay the remittance principal and the handling fee charged by the post office (the handling fee rate varies by region, usually 1%-3% of the remittance amount).
3. Upload Remittance Voucher
After completing the remittance, keep the remittance receipt issued by the post office (which must include the remittance amount, date, tracking number, and other information).
Log in to the mall’s "My Orders", find the corresponding order, click "Upload Remittance Voucher", upload a clear photo of the receipt, and submit for confirmation.
4. Confirm Fund Arrival
Domestic post office remittances usually arrive within 1-3 business days; cross-border post office remittances take a longer time (7-15 business days, affected by the postal systems and customs clearance of the two countries).
After the mall receives the funds and verifies them against the order information, the order status will be updated to "Paid", and shipment will be arranged according to the normal process.
III. Precautions for Post Office Remittance
Accuracy of Information
The recipient information, order number, and remittance identification code on the remittance form must be filled in accurately. If remittance failure or delay occurs due to incorrect information, the remitter shall bear the responsibility, and any handling fees incurred for re-remittance shall be paid by the remitter.
Exchange Rate and Fees
Remittance must be made in the order settlement currency. If the local currency is different from the settlement currency, the post office will conduct currency conversion, which may result in exchange rate losses.
In addition to the post office handling fee, some countries may charge intermediary bank fees. You must inquire about this clearly when making the remittance and set aside sufficient funds.
Order Validity Period
After selecting post office remittance, the order will retain a 30-day payment confirmation period. If the funds have not arrived beyond this period, the order will be automatically canceled, and the remitter must contact the post office to recover the remitted funds.
Voucher Preservation
The remittance receipt is an important voucher for confirming the remittance and must be kept properly until the order is completed. If there is an abnormality in fund arrival, the receipt must be provided to communicate with the mall and the post office.
IV. Handling of Common Issues
Funds Not Arriving for a Long Time After Remittance
First, use the tracking number provided by the post office to check the remittance progress.
If the status shows "Delivered" but the mall has not confirmed it, you can contact customer service to upload the receipt, and the mall will assist in verification.
If the remittance is lost, you must apply to the local post office for inquiry and compensation with the receipt.
Remittance Amount Inconsistent with Order Amount
If the amount paid is less than the order amount, you need to make up the difference and upload a new remittance voucher.
If the amount paid is more than the order amount, the excess part will be returned via the original remittance channel within 15 business days after the order is completed (reverse handling fees may be incurred).
Refund After Order Cancellation
If the order has not been shipped and needs to be canceled, the remitted funds will be returned through the post office. The refund cycle is 10-20 business days, and you need to provide the postal account information for receiving the refund.
The remittance handling fees already incurred and exchange rate losses will not be refunded.
For any other questions, you can contact the mall’s customer service or the local post office for consultation. We will do our best to assist you in completing the remittance process.
